Frequently Asked Questions

What is Tesoro Offers?

Tesoro Offers lets you earn Atlas Bucks when you shop with participating merchants. Simply activate an offer in the app, use an eligible linked payment card when making a qualifying purchase, and receive rewards after the transaction is verified..

How do I earn rewards?

Earning rewards is easy:

1. Browse available offers in the app.
2. Activate an offer before making a purchase.
3. Use an eligible linked payment card at the participating merchant.
4. Complete a qualifying purchase.
5. Receive Atlas Bucks once the transaction has been verified.

Do I need to activate an offer before making a purchase?

Yes. Offers must be activated before completing a qualifying purchase. Purchases made before activation may not be eligible for rewards.

How do online offers work?

Some participating merchants support purchases through their official website or mobile app. If an offer is eligible for online purchases, the offer details will indicate this. To qualify for rewards, you must activate the offer and complete the purchase using an eligible linked payment card.

How do I know if an offer is active?

Once an offer has been activated, the app will display a confirmation message and indicate that the offer is active in your account.

When will I receive my rewards?

Rewards are typically processed within 1–3 business days after an eligible transaction has been verified. Processing times may vary depending on the merchant and payment network.

Why didn't I receive rewards for my purchase?

You may not receive rewards if:

• The offer was not activated before purchase.
• The purchase did not meet the offer requirements.
• An eligible linked payment card was not used.
• The transaction has not yet been verified.
• The transaction was refunded or canceled.

If you believe a reward is missing, please contact support.

Which payment cards are supported?

Supported payment methods may vary by merchant, offer, and payment provider. If your card can be successfully linked within the app, qualifying purchases may be eligible for rewards.

Some debit cards may be accepted if they are processed through supported payment networks. American Express, Discover, Visa, and Mastercard eligibility may vary based on program requirements and merchant participation.

Why do I need to link a payment card?

Linked payment cards allow Tesoro to securely verify qualifying purchases and automatically apply rewards to your account.

Can I link someone else's payment card?

No. You should only link payment cards that you own or are authorized to use. Linking another person's card may violate the Terms of Service and could result in account restrictions or reward forfeiture.

Is my payment card information secure?

Yes. Tesoro uses industry-standard encryption and trusted payment and transaction verification partners to help protect payment information. Full payment card numbers are not stored directly on Tesoro systems.

What information does Tesoro collect?

Tesoro may collect information necessary to provide and improve its services, including:

• Account information
• Device and application usage information
• Linked payment card tokens
• Transaction verification data
• Location information (when enabled)

For complete details, please review our Privacy Policy.

Why does the app request location access?

Location access helps display nearby offers and participating merchants in your area. You can manage location permissions through your device settings at any time.

Does Tesoro sell my personal information?

Tesoro does not sell payment card information. Information is used to provide rewards, improve the platform experience, maintain security, and comply with applicable legal requirements. Please review our Privacy Policy for additional information.

Can I view my previous rewards and manage my payment cards?

Yes. You can view your reward history and manage linked payment cards within the app. Cards can be added, updated, or removed through the My Cards section.

What should I do if I notice suspicious account activity?

If you believe your account has been accessed without authorization, contact support immediately so that we can investigate and help secure your account.

What actions may result in account restrictions or removal from the program?

Examples of prohibited behavior include:

• Linking payment cards you are not authorized to use
• Attempting to manipulate or abuse rewards
• Creating multiple accounts to obtain duplicate rewards
• Providing false information during support investigations
• Violating the Terms of Service

Violations may result in reward removal, account restrictions, or permanent account suspension.

Will additional merchants be added in the future?

Yes. Tesoro continuously evaluates and adds new merchant partners. Available merchants and offers may change over time based on partnerships and program availability.

Can users earn rewards for purchases made outside the United States?

Reward eligibility may vary by merchant, offer, and geographic location. Unless otherwise stated in the offer details, rewards are generally intended for qualifying transactions completed through participating merchants in supported regions.

How can a business become a merchant partner?

Businesses interested in joining the Tesoro Offers network can contact our partnerships team through the website. Our team will review eligibility and provide additional information about the merchant onboarding process.

How can I contact support?

You can contact support through the app or website for assistance with:

• Missing rewards
• Incorrect reward amounts
• Account issues
• Payment card questions
• Technical problems
• General inquiries